Shipping & Returns

Brexit: The UK has now left the EU, however during the ‘transition period’ which lasts at least until the end of 2020, everything remains the same regarding exports to EU member states.  

Orders are dispatched using Royal Mail. Most small orders can be send using large letter (Under 100g), 2nd Class which is the cheapest option. (1st Class is available on the payment page)

Larger, or fragile items like diagnostic boards etc are shipped using tracked/signed to ensure suitable insurance and confirmation that the items are delivered successfully.

International Shipping

Cheaper items like blank PCB’s or small components will be shipped using international standard. (If its small enough it be be sent in a letter (like PCB’s) otherwise it will be send in a large letter (padded envelope) international standard.

Please contact me should you require other postal options or if your country is not on the shipping list.

All other larger items posted internationally will be shipped using tracked/signed for.

Unfortunately international postage is not cheap, especially now with COVID-19. Items cannot be send using any other courier (FedEX, UPS etc)

Products will be shipped within 2 days, however in most cases they are normally posted the same day.

I try to keep postage as cheap as possible and do not make any money on the postage . The cost covers postage and packaging materials.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

Returns

For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.

All devices and components are thoroughly tested. In the unlikely event that the device is faulty we will replace it (If we have stock) or refund you.

We are unable to accept any returns for components (transistors, integrated circuits etc) that have been soldered.

No exchanges will be permitted.